I have contracted the services of Customer Centric Solutions over the past 2 years with my current company but have been fortunate to have had a relationship with them that goes back more than 6 years. Knowing the company ethos and having dealt with them in the past I could confidently introduce their service offering to senior executives at Redefine.

They have partnered with Redefine extensively to provide management training using the Gazing Performance Inside Management Programme. The programme has given line managers the practical tools and techniques to align their department goals to the overall business strategy and objectives. The tools have become part of the “way” people and processes are managed in the business and significant shifts in line managers’ behaviour have been observed. Furthermore the programme has set the platform for the successful adoption of the performance review and management process, which was introduced to the business on completion of the Inside Management Programme.

The Customer Centric team’s preparation and commitment to learning has always been outstanding, with a genuine interest to understand your business before making any suggestions and or recommendations. Their facilitators and training material is of the highest quality and continues support is offered during and after training interventions. We are confident in their ability to deliver and would recommend their services.

Yours sincerely

Renske Coetzee
Group HR Manager
Redefine Properties (Ltd)

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