Service Excellence
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Retain and grow your client base through service excellence. Choose a programme listed below for further information. |
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Professional Customer Service
Workshop Purpose To provide participants with knowledge, skills, values and attitudes in relation to the context and experience of the world of work.
Workshop Outcomes: On completion of this workshop participants will be able to:
- Greeting customers
- Attending to customer enquiries of a semi-routine and predictable nature
- Generating known solutions to a defined range of customer problems and queries
Methodology: Exercises and job related case studies will be utilised during this workshop for transfer of skills from the workshop to the workplace.
Who should attend: Staff members up to supervisory level who interact with customers and colleagues.
Further Details: 2 day workshop For a minimum of 10, maximum of 14 participants: NOTE: Fully Accredited. Assessment may be conducted if required.
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