Service Excellence

Retain and grow your client base through service excellence.
Choose a programme listed below for further information.
  Professional Customer Service

Workshop Purpose
To provide participants with knowledge, skills, values and attitudes in relation to the context and experience of the world of work.

Workshop Outcomes:
On completion of this workshop participants will be able to:

  • Greeting customers
  • Attending to customer enquiries of a semi-routine and predictable nature
  • Generating known solutions to a defined range of customer problems and queries

Exercises and job related case studies will be utilised during this workshop for transfer of skills from the workshop to the workplace.

Who should attend:
Staff members up to supervisory level who interact with customers and colleagues.

Further Details:
2 day workshop
For a minimum of 10, maximum of 14 participants:
NOTE: Fully Accredited. Assessment may be conducted if required.

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